Legal

Privacy Policy

This policy explains how C3ALabs (operating as SarvaX.ai) collects, uses, and protects your personal data across our enterprise AI agent platform.

Last updated: June 22, 2026

Our business model is to provide a paid enterprise AI agent platform. We do not rely on the widespread collection of user data, and we never sell your personal information.

Data We Collect

Data We Collect

Account Information

Email address, name, and profile image obtained via external authentication (e.g. Google Sign-In) when you create an account.

Usage Information

IP address, approximate location, browser type, operating system, page views, and service interaction patterns collected automatically.

Product Analytics

Activity logs generated when you interact with our websites or applications to help us improve the platform.

Technical Log Data

Server logs including IP addresses and cookie data collected automatically as part of standard web operations.

Device Information

Operating system type, device identifiers, and crash data to support stability and debugging.

Customer Support Information

Any data you submit through support tickets or contact forms.

Transaction Information

Billing details and payment information retained for tax and legal compliance.

How We Use Your Data

How We Use Your Data

Provide and maintain the SarvaX.ai platform and its AI agents

Send service notifications and product updates

Deliver customer support

Improve platform features and reliability

Detect and resolve technical issues

Process billing and subscriptions

Send marketing communications (you may opt out at any time)

Comply with legal obligations

Data Retention

Data Retention

Data Type

Retention Period

Transaction data

5–10 years post-transaction

Account information

Until account deletion

Marketing consents

Duration of active consent

Usage analytics

Based on statistical validity

Data may be retained longer when required by law or to protect vital interests.

Data Sharing

Data Sharing

Service Providers

We share data with hosting, infrastructure, payment, analytics, customer support, and email providers who process data on our behalf under strict confidentiality obligations.

Legal Requirements

We may disclose data when required by law, court order, or to protect the rights and safety of SarvaX.ai, our users, or the public.

Business Transfers

If C3ALabs is acquired, merged, or undergoes a similar transaction, users will receive advance notice and the option to delete their data.

We do not sell your personal data. We do not use data obtained through third-party APIs to develop, improve, or train generalized AI or ML models.

International Transfers

International Transfers

C3ALabs operates from New York, NY, USA, with infrastructure hosted on Google Cloud Platform and AWS in the United States. If you access SarvaX.ai from outside the US, your data is transferred to and processed in the US. Where applicable, transfers are protected by standard contractual clauses approved by relevant data protection authorities.

Your Rights

Your Rights

Access your personal data

Rectify inaccurate personal data

Object to processing or request restriction

Request erasure (right to be forgotten)

Obtain a portable copy of your data

To exercise any right, contact us at contact@sarvax.ai

Security

Security

All connections to SarvaX.ai are encrypted using SSL/TLS. Our infrastructure is hosted in Virtual Private Clouds with restricted security groups. Employee access to personal data is limited to business necessity and is subject to confidentiality obligations.

Children's Privacy

Children's Privacy

SarvaX.ai is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact contact@sarvax.ai and we will delete it promptly.

Policy Changes

Policy Changes

We will notify you of material changes before they take effect. Continued use of SarvaX.ai after the effective date constitutes acceptance of the updated policy.

Questions?

Contact our Privacy Team

C3ALabs · 211 E 43rd St, 7th Flr Suite #549 · New York, NY 10017

contact@sarvax.ai